Frequently Asked Questions
You can pay securely through our website using major credit or debit cards. We also offer local online payment options for your convenience. All payments are processed through trusted, secure gateways to ensure your information is always protected.
We accept all major credit and debit cards, as well as PayHere and MintPay for convenient online payments. You may also choose to pay via bank transfer. All payment options are safe and secure, so you can shop with confidence.
Yes, absolutely. Our website is protected with SSL encryption, ensuring that all personal and payment information is securely transmitted. We also use trusted, secure payment gateways so you can shop with complete peace of mind.
If your payment doesn’t go through, please double-check your card details and try again. If the issue continues, you may want to contact your bank or try a different payment method. You’re also welcome to reach out to us directly. We’ll be happy to assist you and help complete your order smoothly.
Yes, we do offer gift cards in values of LKR 10,000, 15,000, 20,000, and 25,000. At the moment, Please feel free to contact us if you’d like help purchasing one or need more details.
At the moment, gift cards cannot be redeemed online. They can only be used for in-store purchases. If you have any questions or need assistance, please feel free to contact us—we’re happy to help.
Yes, we do. We offer complimentary gift-ready packaging for items valued over LKR 15,000. Simply select the gift packaging option at checkout. If you’d like to include a personal note, just let us know and we’ll be happy to add it for you.
Come by the store and let our team get the perfect fit for bangles and rings. Sneaky measurement? Our Ring Size Guide can help. Still unsure? A Gift Card is always the perfect fit.
Gifting Ruwini Jayarathne Jewelry is more than giving a piece of jewelry—it’s giving a memory, a statement, and a treasure that lasts a lifetime. Each piece is crafted with care, attention to detail, and a touch of elegance, making it a gift your loved one will truly cherish
We’re based in Colombo, Sri Lanka, and work with skilled local jewelsmiths across the country. All orders are shipped directly from our store with care and attention.
- Local orders: For ready-made items, we aim to deliver within 7 days.
For bangles and rings, delivery usually takes 10–14 days.
- International orders:
Shipping times vary depending on your location, customs, and courier services.
Typically, international deliveries take 2–4 weeks.
We always ensure your jewelry is carefully packaged and shipped safely.
We ship our jewelry worldwide! No matter where you are, you can enjoy RJ pieces delivered safely to your doorstep.
- Local:
Free delivery islandwide! - International:
Shipping costs vary depending on your location. You’ll see the exact rate at checkout before completing your order.
Our jewelry makes the perfect gift for someone special! Every piece is shipped in a beautiful gift box, ready to delight, and we can send it without an invoice. You can even add a personal note to make it extra memorable.
Every piece comes with a jewelry box, a care guide, and a little card where you can write a personal message. A gift box (optional)
If your desired item is out of stock, please reach out to us on Sehani at +94 70 240 0447. We’ll be happy to assist—whether it’s checking availability, arranging a custom order, or suggesting a similar piece you’ll love.
Yes! We’d love to help bring your vision to life. Please fill out this form to share your ideas, and our team will get in touch to create something truly special.
Yes! All our gemstones are natural and authentic, carefully selected to ensure
quality and beauty in every piece.
Gold-plated items may fade over time, but if you follow our care guide, they’ll stay beautiful for longer. Plus, we offer lifetime free replating. Just bring your faded
pieces to our store, and we’ll refresh them for you.
Yes! Our pieces are designed to be worn and enjoyed daily. Just follow our care guide to keep them looking their best for years to come.
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Absolutely! We provide a 1-year warranty on all materials and craftsmanship. Gold-plated pieces come with lifetime free replating. Simply bring them to our store whenever they need a refresh.
Your satisfaction is our priority! If you’re not happy with the quality of your jewelry, please reach out to us, and we’ll work with you to resolve the issue, whether it’s a replacement, repair, or exchange.
Yes! You can return your jewelry within 1 month of purchase. Please make sure the piece is in its original condition, and reach out to us so we can assist with the process.
You can exchange your jewelry within 1 month of purchase. Make sure the piece is in its original condition and contact us—we’ll guide you through the process and help you find the perfect replacement.
